Warehouse Manager

Despatch Customer Service Administrator

Location: Ipswich
Salary: $67,000 + superannuation

Are you a motivated, customer‑focused administrator looking for a stable role with variety, responsibility, and a supportive team? Our client is seeking a Despatch Customer Service Administrator to join their busy Administration team.

This role is perfect for someone who enjoys a mix of customer interaction, administrative work, and coordination responsibilities. You’ll be a key point of contact for both internal teams and trade customers, ensuring every interaction is efficient, accurate, and professional.

About the Role

As a Despatch Customer Service Administrator, you’ll provide essential front‑line support across customer service, despatch coordination, and general administration. While most tasks follow established processes, you will also have opportunities to contribute ideas that improve efficiency and customer experience.

Key Responsibilities

• Serve as the first point of contact for trade customers, including processing sales orders, creating invoices and answering stock enquiries
• Handle incoming phone calls and emails with professionalism and accuracy
• Prepare picking reports for stock collections, deliveries, and product returns
• Book and schedule outgoing freight and courier services
• Process payments including cash, EFTPOS and credit card transactions
• Maintain accuracy and attention to detail while prioritising tasks to meet deadlines
• Comply with Workplace Health and Safety requirements
• Assist with reception and general office/kitchen upkeep
• Carry out general administrative tasks as needed

Essential Skills & Experience

• Previous experience in customer service administration
• Strong proficiency in Microsoft Office programs
• Fast, accurate data entry
• Excellent verbal and written communication skills
• High‑level customer service skills and a confident, professional manner
• Reliable, punctual, and capable of managing multiple tasks at once

Desirable

• First Aid Certificate
• Knowledge of the relevant industry or similar environment

Personal Competencies

• Australian Citizen, Permanent Resident, or valid work visa
• Intermediate proficiency in Excel and Word
• Strong organisational and analytical thinking
• Ability to communicate openly, build trust and show empathy with customers and internal teams
• Professionalism, integrity and resilience under pressure
• Ability to maintain confidentiality and handle incidents constructively
• Able to work both independently and collaboratively

This role requires a commitment to following company policies, environmental guidelines, and health and safety standards. Duties may evolve over time in line with business needs and your skills.

How to Apply

If you are enthusiastic, customer‑driven, and ready to contribute to a supportive team, we’d love to hear from you.

Email your resume to: applications@recruitment247.com.au

Or click “Apply” via this website

Questions?
Call us on (07) 3281 2489 – Monday to Friday, 8:30am–4:30pm

We’re excited to hear from you – apply today and take the next step in your career!