Despatch Customer Service Administrator

Despatch Customer Service Administrator

Location: Ipswich, QLD
Salary: $67,000 Plus superannuation

Are you a motivated, customer‑focused administrator looking for a stable role with variety, responsibility, and a supportive team? Our client is seeking a Despatch Customer Service Administrator to join their busy Administration team.

This role is perfect for someone who enjoys a mix of customer interaction, administrative work, and coordination responsibilities. You’ll be a key point of contact for both internal teams and trade customers, ensuring every interaction is efficient, accurate, and professional.

About the Role

As a Despatch Customer Service Administrator, you’ll provide essential front‑line support across customer service, despatch coordination, and general administration. While most tasks follow established processes, you will also have opportunities to contribute ideas that improve efficiency and customer experience.

Key Responsibilities

Serve as the first point of contact for trade customers, including processing sales orders, creating invoices and answering stock enquiries
Handle incoming phone calls and emails with professionalism and accuracy
Prepare picking reports for stock collections, deliveries, and product returns
Book and schedule outgoing freight and courier services
Process payments including cash, EFTPOS and credit card transactions
Maintain accuracy and attention to detail while prioritising tasks to meet deadlines
Comply with Workplace Health and Safety requirements
Assist with reception and general office/kitchen upkeep
Carry out general administrative tasks as needed

Essential Skills & Experience

Previous experience in customer service administration
Strong proficiency in Microsoft Office programs
Fast, accurate data entry
Excellent verbal and written communication skills
High‑level customer service skills and a confident, professional manner
Reliable, punctual, and capable of managing multiple tasks at once

Desirable

First Aid Certificate
Knowledge of the relevant industry or similar environment

Personal Competencies

Australian Citizen, Permanent Resident, or valid work visa
Intermediate proficiency in Excel and Word
Strong organisational and analytical thinking
Ability to communicate openly, build trust and show empathy with customers and internal teams
Professionalism, integrity and resilience under pressure
Ability to maintain confidentiality and handle incidents constructively
Able to work both independently and collaboratively

This role requires a commitment to following company policies, environmental guidelines, and health and safety standards. Duties may evolve over time in line with business needs and your skills.

How to Apply

If you are enthusiastic, customer‑driven, and ready to contribute to a supportive team, we’d love to hear from you.

Email your resume to: applications@recruitment247.com.au

Or click “Apply” via this website

Questions?
Call us on (07) 3281 2489 – Monday to Friday, 8:30am–4:30pm

We’re excited to hear from you – apply today and take the next step in your career!