Despatch Customer Service Administrator

Despatch Customer Service Administrator

Location Ipswich QLD
Salary $67,000 plus superannuation

Are you a motivated customer focused administrator looking for a stable role with variety responsibility and a supportive team Our client is seeking a Despatch Customer Service Administrator to join their busy Administration team

This role is perfect for someone who enjoys a mix of customer interaction administrative work and coordination responsibilities You will be a key point of contact for both internal teams and trade customers ensuring every interaction is efficient accurate and professional

About the Role
As a Despatch Customer Service Administrator you will provide essential front line support across customer service despatch coordination and general administration While most tasks follow established processes you will also have opportunities to contribute ideas that improve efficiency and customer experience

Key Responsibilities
Serve as the first point of contact for trade customers including processing sales orders creating invoices and answering stock enquiries
Handle incoming phone calls and emails with professionalism and accuracy
Prepare picking reports for stock collections deliveries and product returns
Book and schedule outgoing freight and courier services
Process payments including cash EFTPOS and credit card transactions
Maintain accuracy and attention to detail while prioritising tasks to meet deadlines
Comply with Workplace Health and Safety requirements
Assist with reception and general office and kitchen upkeep
Carry out general administrative tasks as needed

Essential Skills and Experience
Previous experience in customer service administration
Strong proficiency in Microsoft Office programs
Fast accurate data entry
Excellent verbal and written communication skills
High level customer service skills and a confident professional manner
Reliable punctual and capable of managing multiple tasks at once

Desirable
First Aid Certificate
Knowledge of the relevant industry or similar environment

Personal Competencies
Australian Citizen Permanent Resident or valid work visa
Intermediate proficiency in Excel and Word
Strong organisational and analytical thinking
Ability to communicate openly build trust and show empathy with customers and internal teams
Professionalism integrity and resilience under pressure
Ability to maintain confidentiality and handle incidents constructively
Able to work both independently and collaboratively

This role requires a commitment to following company policies environmental guidelines and health and safety standards Duties may evolve over time in line with business needs and your skills

How to Apply
If you are enthusiastic customer driven and ready to contribute to a supportive team we would love to hear from you

Email your resume to applications@recruitment247.com.au
Or click Apply via this website

Questions
Call us on 07 3281 2489 Monday to Friday 830am to 430pm

We are excited to hear from you apply today and take the next step in your career