Receptionist / Administration Officer

Customer Service Officers – Parts Interpreter.

Location: Ipswich Region, QLD.

Rates: $65,000 – $75,000.

About the Role

Recruitment 247 is seeking a Customer Service Officers to join a busy Parts department within a well established industrial operation in the Ipswich region.

This role is ideal for someone who enjoys working with customers, understands parts or technical products, and thrives in a fast paced environment where accuracy, responsiveness, and professionalism are key.

You’ll be the first point of contact for internal and external customers, supporting parts sales, order processing, and coordination while maintaining high service and safety standards.

The Opportunity

• Permanent, full time role
  
• Stable industrial environment
  
• Customer facing role within parts and operations
  
• Variety across customer service, sales support, and administration
  
• Supportive team environment reporting to senior leadership
  
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  Key Responsibilities
  
• Answer inbound calls and manage customer enquiries through to resolution
  
• Coordinate and schedule parts orders for internal and external customers
  
• Assist customers to identify, select, and purchase correct parts and tooling
  
• Provide same day quotes and follow up in a timely manner
  
• Accurately process orders, quotes, and transactions using company systems
  
• Liaise with customers regarding order status, back orders, and shortages
  
• Support parts sales targets while maintaining margin and discount policies
  
• Manage special orders in line with approval processes
  
• Maintain a clean, organised counter and office environment
  
• Work collaboratively with internal teams to resolve issues efficiently
  
• Comply with WHS, quality, and environmental requirements
  
  About You
  
  You’re a reliable and professional customer service all rounder who takes pride in accuracy, communication, and supporting customers properly.
  
  Essential:
  
• Previous experience in customer service, parts, or sales support
  
• Strong communication skills — phone, email, and face to face
  
• High attention to detail and order accuracy
  
• Ability to manage multiple tasks in a busy environment
  
• Computer literate with experience using business or ERP systems
  
• Positive, team focused attitude
  
  Highly Regarded:
  
• Experience in parts interpretation or technical products
  
• Exposure to industrial, manufacturing, automotive, or trade based environments
  
• Confidence dealing with repeat trade customers
  
• Previous experience supporting sales targets or budgets
  
  Personal Attributes
  
• Customer focused and solutions driven
  
• Organised and dependable
  
• Takes ownership of tasks and follows through
  
• Professional, approachable, and reliable
  
• Safety conscious and quality focused
  
  How to Apply
  
  Email your resume to applications@recruitment247.com.au or click “Apply” on this website.
  
  Need more information? Call our friendly team on (07) 3281 2489, Monday to Friday, 8:30 am to 4:30 pm. Alternatively, visit our website to view other opportunities and current vacancies.