Receptionist / Administration Officer

Customer Service Officer – Parts Interpreter.

Location: Ipswich Region, QLD.

Rates: $65,000 – $75,000 (Salary, per year)

About the Role

Recruitment 247 is seeking a Customer Service Officer to join a busy Parts department within a well‑established industrial operation in the Ipswich region.

This role is ideal for someone who enjoys working with customers, understands parts or technical products, and thrives in a fast‑paced environment where accuracy, responsiveness, and professionalism are key.

You’ll be the first point of contact for internal and external customers, supporting parts sales, order processing, and coordination while maintaining high service and safety standards.

The Opportunity

• Permanent, full‑time role
• Stable industrial environment
• Customer‑facing role within parts and operations
• Variety across customer service, sales support, and administration
• Supportive team environment reporting to senior leadership

Key Responsibilities

• Answer inbound calls and manage customer enquiries through to resolution
• Coordinate and schedule parts orders for internal and external customers
• Assist customers to identify, select, and purchase correct parts and tooling
• Provide same‑day quotes and follow up in a timely manner
• Accurately process orders, quotes, and transactions using company systems
• Liaise with customers regarding order status, back‑orders, and shortages
• Support parts sales targets while maintaining margin and discount policies
• Manage special orders in line with approval processes
• Maintain a clean, organised counter and office environment
• Work collaboratively with internal teams to resolve issues efficiently
• Comply with WHS, quality, and environmental requirements

About You

You’re a reliable and professional customer service all‑rounder who takes pride in accuracy, communication, and supporting customers properly.

Essential:

• Previous experience in customer service, parts, or sales support
• Strong communication skills — phone, email, and face‑to‑face
• High attention to detail and order accuracy
• Ability to manage multiple tasks in a busy environment
• Computer literate with experience using business or ERP systems
• Positive, team‑focused attitude
  

Highly Regarded:

• Experience in parts interpretation or technical products
• Exposure to industrial, manufacturing, automotive, or trade‑based environments
• Confidence dealing with repeat trade customers
• Previous experience supporting sales targets or budgets

Personal Attributes

• Customer‑focused and solutions‑driven
• Organised and dependable
• Takes ownership of tasks and follows through
• Professional, approachable, and reliable
• Safety‑conscious and quality‑focused

How to Apply

Email your resume to applications@recruitment247.com.au or click “Apply” on this website.

Need more information? Call our friendly team on (07) 3281 2489, Monday to Friday, 8:30 am to 4:30 pm. Alternatively, visit our website to view other opportunities and current vacancies > Leading Recruitment Experts | Recruitment 24/7 Job Seeker > Job Listings.