ICT Service Delivery Coordinator

ICT Service Delivery Coordinator

Recruitment 247 is currently seeking an experienced ICT Service Delivery Coordinator to support the operational management of critical ICT services and technologies within a large-scale technology program.

This is an excellent opportunity for a customer-focused ICT professional with experience in service management, ICT operations, vendor coordination, and stakeholder engagement to play a key role in the delivery of essential technology services.

About the Role

Working closely with the Service Delivery Manager, you will be responsible for supporting the day-to-day delivery of ICT services, ensuring operational excellence, service continuity, and positive stakeholder outcomes.

You will act as the primary operational contact for customers, vendors, and support providers while coordinating service activities, managing incidents and escalations, and driving continuous improvement initiatives.

Key Responsibilities

• Act as the primary operational contact for customers, managing enquiries, communications, and service review meetings.
  
• Liaise with vendors and external stakeholders to ensure service delivery objectives are achieved.
  
• Coordinate and manage operational service activities, including incident and fault resolution.
  
• Drive service desk escalations to resolution across customers, support teams, and vendors.
  
• Manage hardware asset activities, including break-fix requirements, spares management, and audits.
  
• Monitor and track operational risks, issues, and required actions.
  
• Support ongoing business-as-usual operations and technology lifecycle activities.
  
• Coordinate vendor service reviews and operational meetings.
  
• Maintain service documentation, procedures, knowledge articles, and operational records.
  
• Contribute to service reporting and performance measurement activities.
  
• Assist with the management of service plans, contracts, budgets, and cost recovery agreements.
  
• Deliver minor technology lifecycle initiatives and support ICT project activities.
  
• Build strong working relationships with internal and external stakeholders.
  
  About You
  
  To be successful in this role, you will have:
  
• 3-5 years' experience in ICT Service Delivery, Service Management, Managed Services, or ICT Operations.
  
• Exceptional customer service and stakeholder engagement skills.
  
• Proven experience managing incidents, problems, and escalations.
  
• Experience coordinating technical teams and service providers.
  
• Strong understanding of ITIL service management principles.
  
• Experience working with vendors and external support providers.
  
• Strong organisational, communication, and documentation skills.
  
• The ability to manage competing priorities in a fast-paced environment.
  
• A proactive approach to service improvement and problem solving.
  
  Highly Desirable
  
• Previous Queensland Government experience.
  
• Experience supporting large-scale ICT environments.
  
• Experience maintaining risk and issue registers.
  
• Strong analytical and reporting capabilities.
  
• A genuine willingness to learn and continuously improve.
  
  Key Capabilities
  
  The successful candidate will be able to:
  
• Lead operational service meetings independently.
  
• Effectively manage vendor escalations and service issues.
  
• Coordinate the resolution of complex incidents.
  
• Maintain accurate service and operational documentation.
  
• Manage risks, issues, and action registers.
  
• Build strong relationships with customers and stakeholders.
  
• Identify and implement service improvement opportunities.
  
  What's on Offer?
  
• Opportunity to work within a large and complex ICT environment.
  
• Diverse and challenging role with strong stakeholder engagement.
  
• Supportive team environment.
  
• Exposure to service management, operational governance, and technology lifecycle activities.
  
• Potential for long-term career development and growth.
  
  How to Apply
  
• If you’re ready to take the next step in your career, we want to hear from you.
  
  Apply Now:
  
  Click ‘Quick Apply’ or email your resume to applications@recruitment247.com.au
  
  Questions?
  
  Call our friendly team on (07) 3281 2489 during office hours - Monday to Friday, 8:30am – 4:30pm